Cloud Based Solutions

Odyssey CRM
Create a winning sales team with Odyssey CRM

 

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Contact Management

The main idea behind using a good CRM system is Contact management. With Odyssey CRM you can now store all information about your clients, company names and each individual employee. Each company contact allows multiple staff to be linked, from admin right through to the decision makers. You can quickly search and find these contacts before creating new quotations or deals. Communicate with your contact through emails and SMS messages. Odyssey CRM will also allow you to stay in contact with your customers, through automatic email or SMS reminders when it’s your customer’s birthday or special occasions.

All contacts are automatically integrated with outlook and all incoming and outgoing emails are stored for future use. The contact management system in odyssey stores all previous emails, tasks, reminders and SMS messages that were sent. So if a client queries any preloaded deal, management can go back and track all communications that was done between the sales person and the client.

Calendar Management

You can now throw away that old diary book. With the build in scheduler, you can now easily record your events, tasks, meetings and demos. Get auto reminders before each meeting. Each event created on the scheduler is Colour coded so that you can easily distinguish between various actions.

Opportunity Management

In business we teach sales teams to deal with persons and not with companies, people run companies and are the key to successful businesses. Because sales people do not like admin and paper work, ODYSSEY simplifies the process of creating new leads and opportunities for new and existing contacts. Fast and powerful search options help you to quickly get information about your opportunities. Quickly convert any lead into an Opportunity and start adding actions like quotations and tasks. Odyssey will keep track of all communications between your sales team and their customers. Auto reminders & a full graphical tracking system will indicate where in the negotiation process each and every deal is. The biggest problem with most sales people is that their quotations are not professionally done and that calculation mistakes are made. It has never been easier to create quotations than in Odyssey CRM. No more EXCEL or WORD documents are required. With the build in quotation system, management now has complete control and ensures that all quotes are linked to the client file. Prices, descriptions and a professional look, can be controlled from management.

Product Management

Create all your products online or import from excel. You do not have to link your CRM to any in-house accounting software. Odyssey has a complete product file with information such as three (3) pricing levels, SOH, Descriptions, linked suppliers and various properties.

Odyssey also allows you to enter information about maximum discount, mark-up, pictures etc. Send price lists direct to your customers with details pictures.

Quotations

In Odyssey CRM you can quickly create Quotation online and convert into a PDF format before mailing it to your client. Sales people now have a standardized product file with accurate pricing and discount control. Various features and quotation formatsare available. Odyssey CRM also calculates rental amounts(monthly payment calculations) over 36,48 or 60 months depending on the client requirements.

  • Automatic monthly payment calculations.
  • Select your own down payment options with deposit and payment dates.
  • Automatically add insurance to the quote.
  • With the click of a button, sales representative can automatically calculate the monthly estimated installments on the value of the quotation. Deposit required can be indicated for cash deals as well as a monthly post-dated payment option.
  • Add notes to a quote.
  • Add trade in’s if required.

Team Management & Security

In Odyssey CRM you can create different branches each with their own internal sales teams. Each team we create can have various sales people under that team leader. Branch manager can then get overall reports of each branch, whereas team leader can only view what their team are busy with and related reports.

Team leaders can view and control all members of their team from a central point. Security options for each team leader to delete or edit contacts / opportunities / quotes etc.

Reports

Various reports are available. And report can be viewed, printed in PDF or exported to excel

·         Sales commission reports.

·         Overall turnover report.

·         Per team.

·         Per branch.

·         Throughout the whole group.

·         Quotation and opportunity reports.

·         Employee sales reports.

·         Commission report.

·         Sales Dash board.

·         Discounts given for a period.

·         Management reports.

·         Dash boards & gauges.

·         Turnover.

·         Deal progress

·         All of the above.

 

Odyssey Jobcards

 

If you are in the service industry this is a must for your company. See more detail below

 

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In any business service is the most important factor. Odyssey has taken this to the next level by integrating your sales and technical staff direct to your help desk. One of the biggest problems today in a business that supplies technical and sales service is, how do we ensure the work gets done quickly and how do we keep track of our staff progress customers need to know where and when a support person will be on site. Odyssey now automates the process through various ways.

Automated

Automated options let you look at a practical scenario. When a customer phones in for help, you will take down the client’s details and current problem, as soon as she/he captures the whole problem on the system, Odyssey will send the customer a reference number via email or sms message to the assigned technical person and/or the client for tracking purposes will get the notification on a smartphone.

Customer signature

Odyssey incorporated the customer signature onto the mobile applications, when the technical staff resolves the problem the customer can immediately sign on the mobile device touchscreen, this will notify head office that the Job Card was completed and will automatically generate an invoice.

Support Documents

Support documents enable the company to preload documents, manuals, PDF, Pictures etc. for a client. This allows the technical staff to have access to all the files on the server at any time.

FAQ’s

To help support staff during the problem solving process we also added a Frequently Asked Questions section this is especially helpful when you support staff needs dome answers when they are on site.

Powerful dashboards

Odyssey’s Job Card dashboards indicates where and when technical problems will be solved and control over how many jobs were outstanding or resolved in time.

Integration with Google maps

Odyssey will look at the clients address and automatically work out the shortest distance to you customer, it will also tell you what the costs from the office to the client will be.

Tracking number

If a Job Card gets created for the client, odyssey will automatically send a tracking number via email or sms tot the client, the client can then go search for the tracking number and see the progress of his jobcard.

Loyalty Card

IMPORTANT

Loyalty cards were initially designed to offer rewards to regular customers and therefore to encourage them to keep shopping in the same store.

As technology has developed the cards have become a rich source of data for the companies that offer them. Stores reap financial and strategic benefits from using the cards to find out what customers are buying and how often.

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Make it intelligent

How does one make a rewards card intelligent? By using metrics gathered by the digital cards to better serve the customer. Data-driven rewards programs are more effective at providing customers with what they really want than generic one-size-fits all programs. These programs also allow businesses to determine and measure the effectiveness of their rewards program.

 

Loyalty card apps for smartphones!

Loyalty card apps for smartphones are a great way to drive business and track customer metrics. However, to get the most out of a loyalty card app, your business has to choose the right platform. Here are a few key factors to keep in mind when deciding on a loyalty card app that’s right for your business and how to get the most out of the program when implementing it.

 

Make it Meaningful

Most customers need more than the occasional freebie to feel involved in your rewards program. In order to be an effective tool for your business, a reward card app has to offer tangible value to customers.

 

Make it Easy

This is a no brainer. If a loyalty card app isn’t easy to use, then your customers simply won’t use it. If it’s difficult for employees to integrate into their workday, then they won’t be able to efficiently get customers on board.

A loyalty card app needs to be as simple as their punch-card precursors.

 

Features

•  Convert and monitor purchase amounts.

•  Run marketing campaigns.

•  Track actual purchases.

•  Track number of customer visits.

•  Offer extra to your customers.

•  Mobile Phone apps.

• Discounts on  the next purchase.

•  Integrate online shopping.

• Reward them for every rand spend.

• Communicate via SMS or Emails.

eSHOP

Why Choose Odyssey Online Ordering?

 

Odyssey Online opens a new world of shopping to you and your customers. From food to retail we cater for more than one environment. Other Ecommerce sites provide you with only the Sales side of your product, but Odyssey Software expands your online sales with Odyssey Loyalty and Odyssey Back Office

 

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Tablet point-of -sale Integration

If you are a traveling salesmen, as store that is on the move, or just attending expo’s and product shows all around the country. Odyssey also offers and integrated tablet point of sale system that allows you to sell at remote locations even without internet.

  • Go completely offline but still have control over what stock was sold and at what price.
  • Link to various cash drawers and slip printers.
  • Allow various payment methods, Cash, card etc.

 

Awesome Customizations

Get you online store up and running in no time – without costing you an arm and a leg. With our easy to use customization options you can have your brand all over your store in minutes.

 

Fast and Reliable

If there’s anything that turns away paying customers its slow, unresponsive online stores. Odyssey Online is exactly the opposite – Fast and Responsive with rich content, makes for a great shopping experience.

 

Quick and Secure Payments

We link to major payment gateways like PayFast and PayGate. Rest assure that the money will roll in as your customers click “PAY NOW”.

 

Shipping options

Odyssey also allow you to offer Shipping options during the payment process. You can define various shipping methods for your customer with the relevant costs. You can also encourage them to shop more by offering FREE shipping for orders above a certain amount.

 

Integrated Loyalty Card System

Odyssey allows you to take your customer relationship to the next level with our integrated loyalty system. You can now track customer interest and communicate with your customer on a level that they understand.

  • Send email or SMS notifications on their birthdays.
  • Send the automated emails or SMS message of new specials.
  • Reward them for their buying experience. The more they shop the more they get back
Online Reporting

Report anytime, anywhere over the WEB

  • Securely access business data online
  • Deliver real-time reports to multiple users in minutes
  • Multiple report types and powerful charting
  • Self-service reporting and analysis without IT overhead
  • Drill down analysis

 

Requires Odyssey Desktop or Online Back Office to integrate